Returns & Exchanges

At Thomson Carter, we want you to be completely satisfied with your luxury beauty purchase. If you are not entirely happy with your order, we offer a 30-day return policy for products in their original, unopened condition.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare Your Package

  Carefully pack the items in their original packaging, ensuring all protective seals are intact to qualify for a full refund.

• 3.
  Attach Shipping Label

  Download and print your prepaid shipping label from the portal and securely attach it to the outside of your return parcel.

• 4.
  Receive Your Refund

  Once our quality control team inspects the returned items, your refund will be processed to your original payment method within 5-7 business days.