Frequently Asked Questions
Everything you need to know about your Thomson Carter experience.
What is the standard shipping timeframe for orders?
We offer complimentary standard shipping on all orders. Domestic orders typically arrive within 3-5 business days, while international shipping can take 7-14 business days depending on your location.
Are Thomson Carter products cruelty-free?
Yes, we are committed to ethical beauty. All Thomson Carter products are 100% cruelty-free and we never test our formulations or ingredients on animals.
What is your return policy for opened products?
To ensure hygiene and safety, we can only accept returns on unopened and unused products in their original packaging within 30 days of purchase. If you experience an adverse reaction, please contact our support team.
Can I change or cancel my order after it has been placed?
We process orders quickly to ensure fast delivery. You can change or cancel your order within 60 minutes of placement by contacting our customer concierge team via live chat or email.
How should I store my beauty products to ensure longevity?
To maintain the integrity of our premium formulations, we recommend storing your products in a cool, dry place away from direct sunlight and extreme temperature fluctuations.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like Apple Pay, Google Pay, and interest-free installment options through Klarna.